The Hernandez family felt fortunate to have had jobs through the pandemic. Mrs. Hernandez was able move to part-time hours and work from home while supervising their children who were doing virtual school. Mr. Hernandez is the manager of a grocery store. Three months ago their one car needed the transmission replaced. There wasn't enough income to pay bills and the transmission repair. Without a car Mr. Hernandez couldn't get to work, so the car had to be repaired. The Hernadez family applied for assistance, but kept getting denied. They finally discovered it was because they couldn't document a COVID need. Rooftop has hardship grants for non-COVID needs. Rooftop was able to help the Hernandez family cover their balance and the late fees that had added up.